h177's Privacy Policy

Introduction & Scope

h177 (referred to herein as "we", "our", or "the platform") is an online betting and casino service provider in Bangladesh. This Privacy Policy ("Policy") applies to the use of the h177.bar website and all related services.

By registering an account or using our platform's services, you accept all terms of this Policy. If you disagree with any term in this Policy, please contact our support team before using our services.

Types of Information Collected

h177 collects various types of personal and non-personal information in order to provide its services. A detailed description of this information is given below:

2.1 Identity & Contact Information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay numbers or bank account details
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Activity & Usage Information

• Gaming history and betting activity
• Time and duration of platform access
• Device type and operating system used
• IP address and general geographic location

2.4 Communication Records

• Records of live chat conversations
• Copies of emails
• Details of complaints and support requests

How Information Is Collected

h177 collects your information primarily in the following ways:

• Direct collection: Information you provide during account registration, KYC verification, and payment processing.
• Automatic collection: Browsing data collected through cookies, web beacons, and similar technologies.
• From third parties: Information received from payment gateways or identity verification service providers.
• Transaction records: Information automatically generated during deposit and withdrawal processing.

Purpose of Using Information

h177 uses the information it collects solely for the following purposes:

4.1 Service Delivery & Operations

• To complete account registration and identity verification
• To manage betting and gaming activity
• To process financial transactions
• To activate bonuses and promotional offers
• To manage the VIP program and rewards

4.2 Security & Compliance

• To prevent fraud and money laundering
• To prevent unauthorized access to accounts
• To ensure responsible gaming

4.3 Customer Service & Communication

• To provide 24/7 live chat and email support
• To send important service-related notifications
• To provide updates on accounts and transactions

4.4 Service Improvement

• To improve platform performance and usability
• To personalize the user experience
• To identify and resolve technical issues

Data Storage & Security

h177 gives the highest priority to the security of your information. We use industry-standard SSL encryption technology to keep all data transfers secure.

5.1 Technical Security Measures

• All data transmission secured through 256-bit SSL encryption
• Advanced encryption technology applied to stored data
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) feature
• Automated alert system for suspicious activity

5.2 Data Retention Period

We retain your information for as long as your account remains active and for as long as required to meet legal obligations. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law.

5.3 Staff Access Controls

Only authorized h177 staff are granted access to information necessary for their specific role. All staff are bound by strict confidentiality agreements and are trained in data protection.

Sharing Information with Third Parties

h177 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances in order to provide services:

6.1 Service Providers

• Payment processors and mobile banking service providers (bKash, Nagad, Rocket, Upay and authorized banks)
• Identity verification agencies
• Technology and hosting service providers
• Game software suppliers (gameplay data only)

All such third parties are bound by confidentiality agreements with h177 and may use the information only for specified purposes.

6.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or requirements of applicable law. In such cases, we will endeavor to notify you in advance where legally possible.

6.3 Business Transfers

In the event of a business merger or acquisition, the new entity will be required to maintain privacy standards consistent with this Policy.

Cookies & Tracking Technologies

The h177 website uses various types of cookies and similar technologies. Cookies are small data files stored in your browser that help improve the platform's performance.

7.1 Types of Cookies

• Essential cookies: Required for login sessions, security, and core functionality — these cannot be disabled.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics cookies: Used to analyze how the platform is used in order to improve services.

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.

User Rights

Every user registered on the h177 platform holds the following rights regarding their personal information:

• Right of access: The right to request a copy of any information collected about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be temporarily limited in certain cases.
• Right to portability: The right to receive a copy of your information in a structured format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights, email [email protected] or contact us directly via live chat. h177's support team provides assistance in Bengali and English 24/7.

Privacy of Minors

h177 services are for persons aged 21 and above only. We do not intentionally collect personal information from any minor.

If a parent or legal guardian believes that their minor child has registered on h177, please contact [email protected] immediately.

Changes to This Policy

h177 may update this Privacy Policy from time to time as needed. If any significant changes are made to the Policy, we will notify you in the following ways:

• Through a notice published on the website
• By sending a notification to your registered email address
• The date of the updated policy is noted on this page

If you continue using h177 after the changes, you will be considered to have accepted the new policy. If you object to any policy change, stop using the service and contact the support team.

Contact

For any questions or concerns about this privacy policy, or to exercise your rights, contact the h177 support team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the platform
• Support Language: Bengali and English

Our data protection team is available at all times to resolve your requests as quickly as possible. h177 believes that transparency and trustworthiness are the foundation of a lasting relationship.